Customer Reviews for Puffs Ultra Soft Facial Tissue, 72 Tissues/Box, 8 Boxes/Pack (61971)
Item # : 24619178
Model # : 61971
- Perfect tissue when you want extra softness, but don't need lotion
- 72 facial tissues per box
Price is $23.09
Unit of measure 8/Pack Price per unit $4.01/100 Sheets
1
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Over 30
1540 reviews
Most helpful positive review
Posted Jan 22, 2026
Soft
These are great tisssues! Super soft and light weight. Doesn’t leave any nasty residue left over. Leaves no redness underneath nose. It’s an awesome tissue wouldn’t buy any other brand.
VS
Most helpful critical review
Posted Jan 9, 2026
Every other tissues is one ply!
I have been buying these for thirty years. The last boxes, every other tissue is one ply! Disappointing. Will look for a new brand.
oliviaw488_8235
Reviewed at:
influenster.com
Posted Jan 22, 2026
Soft
These are great tisssues! Super soft and light weight. Doesn’t leave any nasty residue left over. Leaves no redness underneath nose. It’s an awesome tissue wouldn’t buy any other brand.
0up votes 0
0down votes 0
Report
nursejackie622_6078
Reviewed at:
influenster.com
Posted Jan 22, 2026
Best tissues!!
Whatever is going around has hit my household. Thank goodness for Puffs Ulta Soft tissues. They strong enough and gentle enough to handle someone with a bad cold. Lol. My go to tissues. I also like this shape. It doesn't take up a lot of space in my bathroom.
0up votes 0
0down votes 0
Report
lindseyz_6211
Reviewed at:
influenster.com
Posted Jan 20, 2026
Handy
Love this product. Soft enough for repeated use but strong enough to hold up. I reach for these over and over again. The size is standard and not very portable in the current box.
0up votes 0
0down votes 0
Report
MissAa8
Reviewed at:
puffs.com
Posted Jan 18, 2026
Favorite Brand Item
Compared To Other Items From This Brand, The Quality Is Far Superior (In My Opinion).
0up votes 0
0down votes 0
Report
Dontbuy123
Reviewed at:
puffs.com
Posted Jan 9, 2026
Every other tissues is one ply!
I have been buying these for thirty years. The last boxes, every other tissue is one ply! Disappointing. Will look for a new brand.
0up votes 0
0down votes 0
Report
Response from Staples :
Thank you for reaching out to us regarding your experience with Puffs Ultra Soft tissues. I’m sorry to hear that you’ve encountered an issue with the plies in your recent boxes.
All of our Puffs tissues are designed to be 2-ply, so it’s concerning to hear that you received a box where every other tissue appears to be 1-ply. This is not the quality we strive for, and I appreciate you bringing this to our attention. I will share your experience with our Quality Assurance Team to investigate further.
If you would like to discuss this matter further or need assistance, please feel free to contact our customer service at 1-800-777-8337. Your feedback is valuable to us, and we want to ensure you have a positive experience with our products. Thank you for your loyalty over the years, and we hope to resolve this issue for you.
January 12, 2026
micheleb75_6870
Reviewed at:
influenster.com
Posted Jan 1, 2026
Soft tissue
We love these tissues. They are so soft. Easy to just pull one out of the box. No instructions needed due to it being self explanatory. Worth every single penny!
0up votes 0
0down votes 0
Report
Betty59
Reviewed at:
puffs.com
Posted Dec 30, 2025
Very disappointed with tissue pull
I was very disappointed with my tissue purchase. I purchased a pack of 4 limited edition design for the holidays. Pulling a tissue was a nightmare!! When pulling a tissue multiple tissue came out at a time or the feed of tissues would end and you had to dig through the small hole to get another tissue started., then the issue started all over again. All 4 boxes had the ...
Read full review
0up votes 0
0down votes 0
Report
Response from Staples :
Hi Betty, thank you for sharing your experience, and I’m truly sorry for the trouble you’ve had with the tissues. That sounds extremely frustrating, especially with all 4 boxes having the same issue — it’s definitely not the quality we aim for with Puffs Ultra Soft.
Since this is a product issue, we encourage you to reach out to Puffs directly so they can address it and better understand what happened. You can contact Puffs Customer Care at 1-800-777-8337.
We appreciate you letting us know, and we hope Puffs can help make this right for you.
January 2, 2026
debrak31_6415
Reviewed at:
influenster.com
Posted Dec 29, 2025
Just as the name implies
This is my go to variety when I have a sore nose from the constant sneezing and runny nose that goes along with The Worst cold Ever! It's a bit pricer than the regular Puffs, but my nose is grateful!
0up votes 0
0down votes 0
Report
KitKat
Reviewed at:
puffs.com
Posted Dec 27, 2025
Box “art” is hideous
I like the quality of Puffs tissues, but finding the version without lotion is a challenge and the colors and designs on the boxes are absolutely hideous. The 80s called and want their ugly southwest looking patterns back! Could we have some neutral color options and more modern patterns please!?! The box art has forced me to switch to a different brand with poorer (imo...
Read full review
0up votes 0
0down votes 0
Report
Susan67
Reviewed at:
puffs.com
Posted Dec 26, 2025
Puffs ultra soft tissues
These “ultra soft” tissues are thin and feel like sandpaper. I bought them for my daughter who has the flu and they are just awful. And they cost extra for the softness. Perhaps I should have bought the ones with lotion but thought these would be softer. I am very disappointed to say the least. Please explain why the description says ultra soft.
0up votes 0
0down votes 0
Report
Response from Staples :
Hi Susan, we’re very sorry to hear about your experience with the Puffs Ultra Soft tissues. We take feedback like yours seriously, as we want every use to feel gentle and comfortable. Since this is a product quality concern, please reach out to us directly at Puffs Customer Service: 1-800-777-8337. Our team can help address your concerns and provide more information about the product. We truly appreciate your feedback and hope we can help make things right.
December 29, 2025
saintiaj_7245
Reviewed at:
influenster.com
Posted Dec 21, 2025
Puff is soft but thats it.
In terms of softness, its is perfect. But in design iit really sucks that every time you pull a tissue out you have to dig in the box for more tissue. It definitely holds all the snot without seeping through and grabbing another tissue while I fight with the box. I definitely won't buy it again for daily use.
0up votes 0
0down votes 0
Report
Reviewed at:
influenster.com
Posted Dec 19, 2025
Best tissue around
These are the only tissues I’ll buy. It’s cold and flu season, so you need tissues that’ll be gentle on the nose while still containing messes and germs. These certainly do the job!!
0up votes 0
0down votes 0
Report
Dabang
Reviewed at:
puffs.com
Posted Dec 16, 2025
You have a packaging problem
Every one of the Puffs tissue boxes that we have used in the past 6 months, approx. 15 boxes, has had a quality issue. The last 10-15 tissues are not flat. They're folded over but do not appear to be folded over in half or so on one side of the box. They do not come out consistently or always 1 at a time. Are we getting fewer because they are double counted?
0up votes 0
0down votes 0
Report
Unice
Reviewed at:
puffs.com
Posted Dec 16, 2025
Puffs ultra soft tissues have a scent to them now
Love Puffs but now the ultra soft tissues have a scent to them that we cannot tolerate.
0up votes 0
0down votes 0
Report
Response from Staples :
Hi Unice, thank you for sharing your feedback. I’m really sorry to hear the Puffs tissues now have a scent that’s unpleasant for you — that can certainly be disappointing, especially if this has been a favorite product. Since this is a product-related concern, our team would be happy to help. You can reach us at 1-800-777-8337.
We appreciate you taking the time to let us know and are here to help if you’d like to discuss this further.
December 17, 2025
lanav16_775
Reviewed at:
influenster.com
Posted Dec 5, 2025
Extremely soft Tissues and Fun Boxes
Puffs makes the best tissues in my opinion. They are extremely soft and gentle if you have a runny nose. What sets puffs apart though are the fun and charismatic boxes. Looking at this tissue box literally makes me feel happy vs a boring plain box. I always have these beside the bed and living room - one for each room!
0up votes 0
0down votes 0
Report
Dancer
Reviewed at:
puffs.com
Posted Nov 26, 2025
Disappointed with recent purchases
I always buy Puffs, but lately very disappointed. Halfway down the box, the kleenex need to be restarted because it won't pop up. Annoying to say the least.
0up votes 0
0down votes 0
Report
Response from Staples :
Hi there, thanks for sharing your experience with us. I’m really sorry to hear that your recent Puffs Ultra Soft tissues haven’t been performing the way you expect — that definitely isn’t the experience we want for you. We appreciate you letting us know what’s been happening, especially with the pop-up issue, and we’d like to learn more so we can help make this right. If you’re open to it, please reach out to us at 1-800-777-1410 so our team can support you directly. We’re here to help.
November 28, 2025
3plyplz
Reviewed at:
puffs.com
Posted Nov 21, 2025
Missing your 3 ply
Please bring back your 3 ply ultra tissues! If we accidentally washed 1 in a pocket it would still come out of the washing machine cleaned AND in 1 piece, not all shredded like any other tissue….pleeeease!
0up votes 0
0down votes 0
Report
Response from Staples :
Hi there,
We’re so sorry to hear that you miss our 3-ply Puffs Ultra tissues! We really appreciate your feedback and understand how much you valued their strength and durability. We’ll make sure to share your comments with our product team.
If you’d like to discuss this further or share more about your experience, you can reach us directly at 1-800-828-8800.
We truly value your loyalty and hope we can continue to provide products you enjoy.
November 24, 2025
adrianag247_7166
Reviewed at:
influenster.com
Posted Nov 21, 2025
Super soft!
Super soft and the perfect texture that doesn’t rip your nose raw. They are super lightweight. The difference scents are perfect for any sickness.
0up votes 0
0down votes 0
Report
Pc12
Reviewed at:
puffs.com
Posted Nov 17, 2025
Tissues smell terrible
The tissues have a terrible chemical smell and are had to get out of the box.
0up votes 0
0down votes 0
Report
Response from Staples :
Thank you for sharing your experience with us — I’m really sorry to hear about the unpleasant smell and the difficulty removing the tissues from the box. That’s definitely not the experience we want you to have with our brand.
We’d appreciate the chance to learn more and make this right. If you’re open to it, please contact us at 1-800-777-1410 so we can help.
November 19, 2025
Helica94
Reviewed at:
puffs.com
Posted Nov 9, 2025
Not what they used to be.
In the past few years the quality has gone down but now so has the quantity. I buy the 2-ply 8.4in x 8.2in boxes, they definitely don't stick together like they used to and now the tissue boxes aren't even full anymore. They used to be so full I had a hard time taking the first few out of the box. Now I am staring at a gap, I am getting less and yet paying more.
0up votes 0
0down votes 0
Report
Response from Staples :
We’re sorry to hear that your recent experience with Puffs Ultra Soft hasn’t met your expectations. We strive to provide high-quality products, and your feedback is invaluable to us. We will share your comments regarding the quality and quantity with our product team for further review. If you have any additional concerns or would like to discuss this further, please don’t hesitate to reach out to us at 1-800-777-8337. Thank you for sharing your thoughts!
November 10, 2025