Customer Reviews for Puffs Ultra Soft Facial Tissues, 2-ply, 124 Tissues/Box, 4/Pack (58595)

Hi there, thank you for sharing your thoughtful feedback. We’re glad to hear you’re happy with the tissue quality, but we’re truly sorry that the box design has been frustrating to use. We understand how important convenient, one-at-a-time dispensing is — especially when that’s what you’ve come to expect. Your comments about preferring the traditional pop-up style are valuable, and we’ll be sure to share them with our packaging team for review. If you’d like to discuss this further or share additional details, please feel free to contact Puffs Consumer Care at 1-800-777-8337. We appreciate you taking the time to let us know, and your feedback helps us continue to improve.

Hi there, thank you for reaching out and sharing your experience with us. We’re really sorry to hear about the tearing and dispensing issues you’ve been having — that does sound frustrating, especially after relying on Puffs for so long. That’s certainly not the experience we want for our consumers. We truly value your feedback and would appreciate the opportunity to learn more and share this directly with our Product Quality team. Please feel free to give us a call at 1-800-777-8337, Monday–Friday, 9:00 AM–6:00 PM EST, so we can better understand what’s been happening and see how we can help. Thank you again for taking the time to let us know — your input is important to us.

Thank you for reaching out to us regarding your experience with Puffs Ultra Soft tissues. I’m sorry to hear that you’ve encountered an issue with the plies in your recent boxes. All of our Puffs tissues are designed to be 2-ply, so it’s concerning to hear that you received a box where every other tissue appears to be 1-ply. This is not the quality we strive for, and I appreciate you bringing this to our attention. I will share your experience with our Quality Assurance Team to investigate further. If you would like to discuss this matter further or need assistance, please feel free to contact our customer service at 1-800-777-8337. Your feedback is valuable to us, and we want to ensure you have a positive experience with our products. Thank you for your loyalty over the years, and we hope to resolve this issue for you.

Hi Betty, thank you for sharing your experience, and I’m truly sorry for the trouble you’ve had with the tissues. That sounds extremely frustrating, especially with all 4 boxes having the same issue — it’s definitely not the quality we aim for with Puffs Ultra Soft. Since this is a product issue, we encourage you to reach out to Puffs directly so they can address it and better understand what happened. You can contact Puffs Customer Care at 1-800-777-8337. We appreciate you letting us know, and we hope Puffs can help make this right for you.

Hi Susan, we’re very sorry to hear about your experience with the Puffs Ultra Soft tissues. We take feedback like yours seriously, as we want every use to feel gentle and comfortable. Since this is a product quality concern, please reach out to us directly at Puffs Customer Service: 1-800-777-8337. Our team can help address your concerns and provide more information about the product. We truly appreciate your feedback and hope we can help make things right.

Hi Unice, thank you for sharing your feedback. I’m really sorry to hear the Puffs tissues now have a scent that’s unpleasant for you — that can certainly be disappointing, especially if this has been a favorite product. Since this is a product-related concern, our team would be happy to help. You can reach us at 1-800-777-8337. We appreciate you taking the time to let us know and are here to help if you’d like to discuss this further.