Customer Reviews for Puffs Plus Lotion Facial Tissues, 2-ply, 124 Tissues/Box, 4/Pack (58600)

Thank you for taking the time to share this feedback. I’m sorry to hear that the tissues were packed so tightly that they tore when you tried to pull them out — that would feel wasteful and frustrating, especially when you expect a smooth, gentle pull from a product like Puffs Plus Lotion. Because this is a concern about the product itself, the Puffs team would really appreciate the chance to learn more and look into what happened. When you have a moment, please reach out to them at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST. They can gather the details and make sure your experience is properly reviewed. If you have another review you’d like help responding to, feel free to share it.

Thank you for sharing this feedback. It’s completely understandable to feel disappointed when a product you rely on for comfort—especially after surgeries—starts to feel different in softness and quality. Noticing fewer tissues in each box and a change in how gentle they feel can be frustrating, and your experience deserves to be heard by the team who can look into it. Because this is a product‑related concern, the Puffs team would really appreciate the chance to learn more about what you’ve noticed. You can reach them directly at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so they can gather the details and review your concerns further. If you have another review you’d like help responding to, feel free to share it

Hi there, thank you for sharing your experience — we’re really sorry about the frustration this caused. We know how disappointing it is when Puffs tissues don’t dispense properly, especially when you rely on them for comfort and convenience. This definitely isn’t the experience we want for you, and we’d appreciate the chance to look into what may have happened with the packaging. Please reach out to Puffs Consumer Care at 1-800-777-8337, and our team will be happy to help further. Thank you for letting us know and for giving us the opportunity to address this.

Hi there, thank you for reaching out and for being such a long-time Puffs Plus Lotion user. We’re really sorry to hear that the tissues no longer feel as soft or lotion-like as you’ve come to expect — we understand how disappointing that can be, especially after decades of loyalty to the brand. We also appreciate you mentioning the Puffs Plus Lotion Purse Packs. Those were discontinued in March 2023, and we understand how much many consumers miss them. Your feedback about both the product feel and the discontinued format is important to us and will be shared with our team. We’d truly appreciate the opportunity to learn more about your experience and address your concerns directly. Please feel free to give us a call at 1-800-777-8337, Monday–Friday, 9:00 AM–6:00 PM EST, so we can better understand what you’re noticing and see how we can help. Thank you again for taking the time to share your thoughts — your feedback means a lot to us.

Hi Tina, thank you for reaching out and for being a long-time Puffs Plus Lotion user. We’re sorry to hear that the tissues no longer feel as thick as you remember and that they’ve been tearing during use — that’s certainly disappointing and not the experience we want for our consumers. Your feedback is important to us, and we’d appreciate the opportunity to learn more and share your concerns directly with our Product Quality team. Please feel free to give us a call at 1-800-777-8337, Monday–Friday, 9:00 AM–6:00 PM EST, so we can better understand what you’re experiencing and see how we can help. Thank you again for taking the time to share your feedback with us.

Hi there, thanks for sharing your feedback. We’re really sorry to hear that your experience with Puffs Plus Lotion hasn’t been what it used to be — that’s definitely disappointing, especially for a product you’ve relied on for years. The softness and comfort you mentioned are exactly what we aim to deliver, so we appreciate you speaking up. Your comments are important and will be shared with the Puffs team as they continue to evaluate product quality. If you’d like further help or want to discuss this experience in more detail, please reach out to Puffs Consumer Care at 1-800-777-8337. They’ll be glad to assist. Thank you again for taking the time to let us know — we truly value your long-time loyalty and feedback.

Hi there, thank you for sharing your feedback. We’re sorry to hear that the scent of the Puffs Plus Lotion tissues was overpowering and unpleasant — that’s certainly not the experience we want for you, especially after years of use. We understand how a strong scent can affect your comfort and enjoyment of the product. Your comments are important and will be shared with our team for review. If you’d like to discuss this experience further or have questions, please feel free to reach out to Puffs Consumer Care at 1-800-777-8337. They’ll be happy to assist you. Thank you again for your honest feedback.

Hi there, thanks for sharing your experience with us. We’re very sorry to hear how disappointed you are with the quality — that’s certainly not what we want for you, especially from a product you trust. The presence of excess fibers, larger pieces of material, and concerns about tissue count and folding are important details, and we appreciate you taking the time to point them out. We’d really like to look into this further and help make things right. Please consider reaching out to Puffs Consumer Care at 1-800-777-8337, where a representative can gather more details and assist you directly. Thanks again for bringing this to our attention.

Hi there, thank you for sharing your honest feedback. We’re really sorry to hear how disappointed you are with the recent experience using Puffs Plus Lotion — that’s certainly not what we want for our long-time consumers, and we understand how frustrating it is when a trusted product no longer meets expectations. We’d appreciate the opportunity to learn more and help address your concerns. Please feel free to reach out to Puffs Consumer Care at 1-800-777-8337, and a member of our team will be happy to assist you further.

Hi there, thank you for sharing your honest feedback. We’re really sorry to hear how disappointed you are with the recent changes in the tissues — that’s not the experience we want anyone to have, especially from a product you’ve trusted over time. Your comments about thickness, absorbency, and tearing are important, and we appreciate you taking the time to speak up. If you’d like to discuss this further or receive assistance, we encourage you to contact Puffs Consumer Care at 1-800-777-8337. They’ll be happy to listen and help however they can. Thank you again for letting us know how you feel.

Hi Manette, thank you for sharing your experience — we’re really sorry to hear how uncomfortable this was. That’s certainly not the experience we want anyone to have with Puffs tissues, especially if you’ve relied on them for comfort in the past. We appreciate you taking the time to explain what you noticed, and we’d like to learn more and help make this right. Please feel free to contact Puffs Consumer Care at 1-800-777-8337, and our team will be happy to assist further.