Customer Reviews for Ninja Thirsti Sparkling & Still Flavored Water Drink Maker System (WC1001)

Hi Tabetha, Thank you for taking the time to share your experience with us. We're sincerely saddened to hear that your replacement Ninja has stopped dispensing flavor. We completely understand how disappointing and frustrating this must be, especially after already going through the replacement process. This is certainly not the level of quality or reliability we want you to experience. Please know that we take your feedback very seriously, and we deeply regret the inconvenience this may have caused. Your insights regarding both the warranty policy and the product design will be shared with our internal teams, so they can be fully reviewed. We appreciate you bringing this to our attention and allowing us the opportunity to learn and improve. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.ca/en-CA/article/WC1000-Series-Ninja-Thirsti-Drink-System-Troubleshooting-Guide-ca. If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen CA.

Hi There, Thank you for taking the time to share your feedback. We’re sorry to hear about the issue you’ve experienced with your Ninja Thirsti Drink System. For further assistance, please use our troubleshooting link: https://support.sharkninja.com/article/WC1000-Series-Ninja-Thirsti-Drink-System-Troubleshooting-Guide. If troubleshooting does not resolve the issue, the guide will direct you to our Customer Support team for additional help. Kind regards, Ninja Kitchen US

Hi Gris, Thank you for your feedback. We’re so sorry to hear about your experience with the Thirsti unit. It’s incredibly frustrating to have the same issue happen twice, especially as a loyal Ninja customer who owns multiple products. We truly appreciate you sharing this feedback with us, and we understand your disappointment. Your comments about the recurring defect and overall experience are very important, and we’ll make sure they’re passed along to the relevant teams for review. Kind Regards, Ninja Kitchen US.

Hi Karlann, Thank you for sharing your experience. It’s frustrating to have two machines stop working after such a short time, especially after taking steps to keep them clean and using new flavor pods. We’d really like the chance to review this further and assist you. Please give us a call at 1-800-365-0135 so our team can look into it. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen.

Hello, Thank you for taking the time to provide your feedback. We’re disappointed to hear about your experience with the Ninja Thirsti. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this. You can also visit our support page via the link below for tips and tricks. https://support.sharkninja.com/global-search/WC1001 Our team is available: 📞 Monday to Friday: 9 am– 9 pm. ET 📞 Saturday: 9 am– 6 pm. ET Kind regards, Ninja Kitchen

Hello there, Thank you for taking the time to leave a review. We’re devasted to hear that the flavors didn’t meet your expectations. Taste can vary based on sweeteners and ingredients, and we appreciate you letting us know your thoughts. Your input is valuable and helps us improve our products. If you do require further assistance, We kindly invite you to reach out to our team via phone at 1-855-427-5130 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen

Hi Greg, Thank you for taking the time to share your experience with the Thirsti. We’re truly saddened to hear that one of the flavor cartridge dispensers stopped working shortly after your warranty expired. We understand how frustrating this must be, especially when you’ve enjoyed the product and its convenience. Feedback like yours is incredibly valuable, it helps us identify areas for improvement and better support our customers. While our standard warranty policies are in place to ensure consistency, we recognize that every situation is unique. We’d love the opportunity to take a closer look at your case and see how we can make this right. Please reach out to our Customer Support team at 1-800-365-0135 with your reference number or details of your previous interaction. We’re committed to standing behind our products and continuously improving based on customer feedback like yours. Sincerely, Ninja Kitchen US

Hi Kristina, Thank you for sharing your experience. We're sorry to hear about the issue you've encountered. After reviewing your case, it appears the warranty had expired, which is why we were unable to cover the cost of the replacement. If you have any further questions or need assistance, please contact our Customer Service team at 1 800 365 0135. Monday to Friday 9am to 9pm EST Saturday 9am to 6pm EST Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. Sounds like you’re loving your Thirsti! We're so sorry to hear that some Flavored Water Drops were missing from your box. If you still need assistance with this, please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Ninja Thirsti. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Kind regards, Ninja Kitchen

Hello Kendell, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Ninja Thirsti. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135. Kind regards, Ninja Kitchen