Customer Reviews for Western Digital 2TB WD Blue Mobile Hard Drive HDD - 5400 RPM, SATA 6 Gb/s, 128 MB Cache, 2.5"

Hello, We're sorry to hear your user experience with the WD Blue Hard Drive and appreciate your time for providing this review. Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect. We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows. "Western Digital Dashboard: How to Install and Use" https://support-en.wd.com/app/answers/detail/a_id/31759#subject2 If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary. "How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product": https://support-en.wd.com/app/answers/detail/a_id/10336 All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help. Need Help? Please see our "'Contact Us" page for information.