Customer Reviews for WD My Passport Ultra 2 TB External USB 3.0 Portable Hard Drive, Blue (WDBC3C0020BBL-WESN)

Hello, We're sorry to hear about your user experience with the WD My Passport Ultra Hard Drive and appreciate your time for providing this review. We are sorry that you have returned the drive before we had the opportunity to assist you. Please let us confirm that WD My Passport Ultra Portable is a plug and play device which comes preformatted in the NTFS file system for Windows operating system. If you are using a Mac computer, then the drive needs to be formatted in the HFS+J file system for operation. If you want to use it on a Cross-Platform (Windows or MacOS) then it should be Formatted into EXfat to use it. Critical: The instructions in the article below are designed to help repartition and format a hard drive. This process is Data Destructive and cannot be undone. Once the process begins, ALL THE DATA ON THE DRIVE WILL BE LOST! "How to Partition and Format a WD Drive on Windows and macOS" https://support-en.wd.com/app/answers/detail/a_id/8200 All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear your user experience with the WD My Passport Ultra Hard Drive and appreciate your time for providing this review. Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience. "Setting up and using WD Security and WD Drive Utilities": https://support-en.wd.com/app/answers/detail/a_id/13880 "Western Digital Hard Drive Noise" https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary. "How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product": https://support-en.wd.com/app/answers/detail/a_id/10336 All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details. Need Help? Please see our "'Contact Us" page for information.