Customer Reviews for WD My Passport Ultra 1TB USB 3.0 External Hard Drive, Silver (WDBC3C0010BSL-WESN)

Hi, We are sorry for the inconvenience caused to you. We recommend you to try different USB Port, cable and computer to isolate the issue. If the issue persists then please open a support ticket at https://support-en.wd.com/app/askweb to elaborate on the issue with possible error screenshots, our support team will get in touch with you at the earliest.

Hi, We are sorry for the inconvenience and delayed response. We recommend that you try connecting the drive to another computer using another cable and USB port. If the drive produces the same problem with another computer, please open a ticket with detailed information and possible error screenshots at https://support-en.wd.com/app/askweb, our technical team will contact you as soon as possible.

Hi, We are sorry for the inconvenience caused to you. We recommend that you try connecting the drive to another computer using a different cable. If the drive creates same issue with another computer then open a ticket with the error screenshots if any at https://support-en.wd.com/app/askweb our technical team will get in touch with you at the earliest.

Hello, We are sorry for the inconvenience caused to you. Please be informed that WD My Passport Ultra External Portable drive is a plug 'n' play device . You could copy and paste the data to the device. You could use File History or Acronis on windows. You could refer to the link mentioned below: Windows 10 and 11 File History Backup and Restore to a WD DAS- https://support-en.wd.com/app/answers/detailweb/a_id/25298/ and for using Acronis you could refer to the link mentioned below: https://support-en.wd.com/app/answers/detailweb/a_id/30022/kw/acronis Also, Please be informed that for backup on Mac you could use macOS Time Machine Backup and Restore to a WD DAS- https://support-en.wd.com/app/answers/detail/a_id/18952/kw/time%20machine If you need any technical support or specific question, please feel free to contact : https://www.westerndigital.com/company/contact-us

Hello Masadaman77, We are sorry to hear about your user experience with WD My Passport Ultra Portable Hard Drive and appreciate your time providing this review and bringing this matter to our attention. We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have. We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear about your user experience with the WD My Passport Ultra Hard drive and appreciate your time for providing this review. Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc. Stopping applications and software that use CPU and memory, keeping all the files in a single directory instead spreading them in multiple directories, connecting the drive directly to the USB 3.0 port of the computer and avoiding the USB hub while using the drive, etc. are the recommended steps to enhance the performance of the drive. As a troubleshooting step, please ensure that the Hard Drive is connected directly on the USB 3.0 port of the computer and the files which you are attempting to copy are not in use by any other program of the computer. Furthermore, you can also refer to the link suggested below and check for the Theoretical USB Interface Speeds to find out the theoretical speed given by different USB port types. "Theoretical USB Interface Speeds": https://support-en.wd.com/app/answers/detail/a_id/5043 All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear about your user experience with My Passport Ultra and appreciate your time for providing the review. We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you. If you need any assistance then, You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details. Need Help? Please see our "'Contact Us" page for information.

Hello, We are sorry to hear about your user experience with My Passport Ultra and appreciate your time providing this review and bringing this matter to our attention. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome. We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.

Hello, We are sorry to hear about your user experience with WD My Passport Ultra and appreciate your time providing this review and bringing this matter to our attention. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome. We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.

Hello, We are sorry to hear about your user experience with WD My Passport Ultra and appreciate your time providing this review and bringing this matter to our attention. Please be informed that determining drive capacity can be confusing at times because of the different measurement standards that are often used. When dealing with Windows and macOS, both decimal measurements and binary measurements of a drive's capacity will be seen. Please refer to the mentioned link to know more about the available capacity: https://support-en.wd.com/app/answers/detailweb/a_id/16656/kw/capacity If you need any assistance then you could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ -Need Help? Please see our "'Contact Us" page for information.

We have identified a firmware issue that presents itself in very limited situations and can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer. Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate

We have identified a firmware issue that presents itself in very limited situations and can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer. Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate

Hello, We're sorry to hear about your user experience with the WD My Passport Ultra Portable Drive and appreciate your time for providing this review. We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help. Please refer to the mentioned link to know about contact us directly: https://www.westerndigital.com/support/international-phone-numbers or we would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.

We have identified a firmware issue that presents itself in very limited situations and can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer. Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate

Hello, We're sorry to hear your user experience with the WD My Passport Ultra Hard Drive and appreciate your time for providing this review. There can a few causes due to which the drive has behaving abnormally. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition. Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience. "Setting up and using WD Security and WD Drive Utilities": https://support-en.wd.com/app/answers/detail/a_id/13880 "Windows or macOS Cannot Find My Drive": https://support-en.wd.com/app/answers/detail/a_id/12455 If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary. "How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product": https://support-en.wd.com/app/answers/detail/a_id/10336 All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear about your user experience with WD My Passport Ultra and appreciate your time for providing the review. We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear your user experience with the WD My Passport Portable Hard Drive and appreciate your time for providing this review. Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience. "Setting up and using WD Security and WD Drive Utilities": https://support-en.wd.com/app/answers/detail/a_id/13880 "Windows or macOS Cannot Find My Drive": https://support-en.wd.com/app/answers/detail/a_id/12455 "Western Digital Hard Drive Noise" https://support-en.wd.com/app/answers/detail/a_id/32906/kw/noise If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary. "How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product": https://support-en.wd.com/app/answers/detail/a_id/10336 All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details. Need Help? Please see our "'Contact Us" page for information.