Customer Reviews for WD My Passport Ultra 4TB USB 3.0 External Hard Drive, Silver (WDBFTM0040BSL-WESN)
WD My Passport Ultra 4TB USB 3.0 External Hard Drive, Silver (WDBFTM0040BSL-WESN) is Out of stock
Item # : IM15NM875
Model # : WDBFTM0040BSL-WESN
- USB-C ready, USB 3.0 compatible
- Innovative style with refined metal cover
Price is $150.54
5 reviews
Most helpful positive review
Posted Feb 10, 2025
Great
Works seamlessly, quite, would buy again, what else?
VS
Most helpful critical review
Posted Jan 30, 2023
Not a pleasant experience
The Passport did not work when I received it. Had to be returned, which has taken weeks. Still awaiting a replacement. Very frustrating!
GregV
Reviewed at:
Western Digital
Posted Feb 10, 2025
Great
Works seamlessly, quite, would buy again, what else?
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Cindy M
Reviewed at:
Western Digital
Posted Jan 30, 2023
Not a pleasant experience
The Passport did not work when I received it. Had to be returned, which has taken weeks. Still awaiting a replacement. Very frustrating!
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Response from Staples :
Hello,
We apologize for the inconvenience caused to you.
We understand that you had a bad experience with the WD My Passport Ultra and appreciate for bringing this matter to our attention.
We regret that you had already returned the drive before allowing us a chance to make it right and we would like to assist you directly to get your concern addressed.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information. We'd be happy to help.
, January 31, 2023
emin
Reviewed at:
Western Digital
Posted Nov 14, 2022
Not as good as expected
Had a harrowing experience while using the WD 4TB My Passport Ultra Portable HDD. First, there's a WD Discovery app which I installed thinking it's going to help. To anyone who is buying this, please don't install this app. It asks to share app data which if we deny, doesn't install the app. You may check this in related posts in other subreddits. Such a scam. It only i...
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Response from Staples :
We have identified a firmware issue that presents itself in very limited situations and can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
, June 14, 2023
Crimsonchin32
Reviewed at:
Western Digital
Posted Mar 8, 2022
Need help
I’m trying to download movies on my 4Tb one from my Mac book but it’s not letting me. Any tips?
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Response from Staples :
Hello,
We are sorry to hear about your experience with WD My Passport Ultra External Portable Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that WD My Passport Ultra is a plug and play device which comes preformatted in the NTFS file system for Windows operating system. If you are using a Mac computer then the drive needs to be formatted in the HFS+J file system for operation. Please refer the below link in order to reformat the drive for MacOS to HFS+J file system. This process is a data destructive please save your data before reformatting the drive.
"How to Partition and Format a WD Drive on Windows and macOS":
https://support-en.wd.com/app/answers/detail/a_id/8200
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information
, March 12, 2022
Scott McC
Reviewed at:
Western Digital
Posted Jul 15, 2021
Ease of purchase and use.
Buying direct is so much better and easier than trying to find what I need in a store. Everything I needed was included. Easy to use.
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