Customer Reviews for WD My Passport 2TB USB 3.2 Gen 1 External Hard Drive, Red (WDBYVG0020BRD-WESN)

Hello, We apologize for the inconvenience caused to you. To help our technical team troubleshoot and resolve your issue efficiently, please provide a detailed description of the problem along with a screenshot of the error if any. You can open a support ticket at https://support-en.wd.com/app/askweb, Our customer support team will contact you as soon as possible.

Hi, we are very sorry to hear about the difficulties you've experienced with your My Passport and understand how disappointing it must be to lose access to important files. Please note that our drives are covered under warranty for a set period, and our support team can guide you with possible troubleshooting steps or replacement option if eligible. We recommend reaching out directly at https://support-en.wd.com/app/askweb so we can review your case and provide the best possible assistance.

Hi, We are sorry for the inconvenience and delayed response. We recommend that you try connecting the drive to another computer using a different cable and USB Ports. If the drive creates same issue with another computer then open a ticket with the error screenshots if any at https://support-en.wd.com/app/askweb our technical team will get in touch with you at the earliest.

Hi Shanna M, We apologize for the inconvenience caused to you. We recommend that you contact our support team directly for detailed information about the problem, as well as error screenshots (if any). You can open a support ticket at (https://support-en.sandisk.com/app/askweb).

Hi, We apologize for the inconvenience. Please note that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. We need more details to share relevant/accurate information with you. Please open a ticket with detailed problem and error screenshot at (https://support-en.wd.com/app/askweb) Refer to the link in order to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf

Hi, We are sorry for the inconvenience caused to you. We recommend that you try connecting the drive to another computer using a different cable. If the drive creates same issue with another computer then open a ticket with the error screenshots if any at https://support-en.wd.com/app/askweb our technical team will get in touch with you at the earliest.

Hello, We are sorry for the inconvenience caused to you. Please accept my sincere apologies for the experience that you had to go through. This is not the service we ever want for our customers. Please get in touch with our technical support team directly on the issue. You can open a support ticket in brief query at (https://support-en.wd.com/app/askweb) the customer support team get back to you in a earliest possible time. We will be happy to assist you.

Hello Robert S, We're sorry to hear about your user experience with the WD My Passport potable drive and appreciate your time in providing this review. We would like the opportunity to gather more information to isolate the issue and to assist you directly so we request you kindly open a support ticket at: https://support-en.wd.com/app/askweb to elaborate on the issue and, our support team will get in touch with you at the earliest.

Hello, We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers, this usually never happens. Please allow me to inform you that the Data Recovery requires advanced knowledge and equipment to recover or reconstruct files and data structures. But, Western Digital has the knowledge, expertise and experience in building the drives. WD does not have any in-house data recovery service in order to recover the files from the affected/non-functional hard drives. You may need to contact a Data Recovery company to recover the data. If there are no backups or second copy of the data on an different device or location and data recovery is required, please contact one of our Data Recovery Partners or refer to Answer ID 18754: Third Party Data Recovery Software Options for Windows and macOS. If you have any query related to data recovery or require technical support , Please feel free to contact us directly at www.westerndigital.com/support

Hello, We are sorry to hear about your user experience with WD My Passport Portable Drive and appreciate your time providing this review and bringing this matter to our attention. Please be informed that My Passport Portable Hard Drive is a Plug n Play drive. You could simply connect the device to the computer and copy , paste the data using an USB cable. For more information about the drive please refer to the mentioned link: "MY PASSPORT PORTABLE HARD DRIVE": https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-usb-3-0-hdd?sku=WDBYVG0010BBK-WESN If you need any assistance then please you could raise a support ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.

Hello Lucky, We're sorry to hear about your experience with WD My Passport Hard Drive and appreciate your time for providing the review. There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition. Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience. "Setting up and using WD Security and WD Drive Utilities": https://support-en.wd.com/app/answers/detail/a_id/13880 "Windows or macOS Cannot Find My Drive": https://support-en.wd.com/app/answers/detail/a_id/12455 If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty. "How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product": https://support-en.wd.com/app/answers/detail/a_id/10336 If you are experiencing any issues with your drive we would recommend you to contact our technical support team, as we will be happy to assist you with any troubleshooting options you may have with the drive. Please refer the mentioned link to open a Online ticket :https://support-en.wd.com/app/ask/session/ Customer support team will contact you as soon as possible. All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.