Customer Reviews for WD My Passport for Mac 5TB, External Hard Drive, Midnight Blue (WDBA2F0050BBL-WESN)

Hi Steve I truly regret hearing that you're not completely satisfied with your new external hard drive. Please reach out to the WD support team at 800-275-4932 for assistance troubleshooting the issues you've encountered. If you have any questions or concerns please contact us at 1-800-333-3330 option 3 or via Chat at Staples.com. We'll be happy to take a look at this for you. ^MS

Hi Kiri, We are sorry for the inconvenience caused to you. We recommend that you try connecting the drive to another computer using another cable and USB port. If drive produces the same problem with another computer, please open a ticket at https://support en.wd.com/app/askweb with detailed information and possible error screenshots if any. This way, the team can help address your concern.

Hi, We apologize for the inconvenience and for delayed response. We recommend that you try connecting the drive to another computer using a different cable and USB ports. If the drive creates same issue with another computer then open a ticket with the error screenshots if any at https://support-en.wd.com/app/askweb our technical team will contact you as soon as possible and resolve your issue. Please allow me to inform you that WD does not have any in-house data recovery service in order to recover the files from the affected/non-functional hard drives. You may need to contact a Data Recovery company to recover the data. If there are no backups or second copy of the data on a different device or location and data recovery is required, please contact one of our Data Recovery Partners or refer to the mentioned link: https://support-en.wd.com/app/answers/detailweb/a_id/18754

Hi Loisanne, We are sorry for the inconvenience caused to you that you returned the drive without giving us a chance to make it right for you. We ask that you please let us know about any issues you encounter with any of our products in the future so we can review that for you.

Hello Camjam, We're sorry to hear about your user experience with WD My Passport for Mac Portable Drives and appreciate your time for providing the review. There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition. Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience. "Setting up and using WD Security and WD Drive Utilities": https://support-en.wd.com/app/answers/detail/a_id/13880 "Windows or macOS Cannot Find My Drive": https://support-en.wd.com/app/answers/detail/a_id/12455 If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty. "How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product": https://support-en.wd.com/app/answers/detail/a_id/10336 Please get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb). the customer support team get back to you in a earliest possible time.

Hi, We are sorry for any inconvenience caused to you. Please know that we need more details to share relevant/accurate information with you. If you're having any issues with the drive, kindly open a ticket at (https://support-en.wd.com/app/askweb) with detailed problem and error screenshots, the customer support team will contact you as soon as possible.

Hi, We are sorry for any inconvenience caused to you. Please know that we need more details to share relevant/accurate information with you. If you're having any issues with the drive, kindly open a ticket at (https://support-en.wd.com/app/askweb) with detailed problem and error screenshots.

Hello, We are sorry to hear about your user experience with WD My Passport for Mac and appreciate your time providing this review and bringing this matter to our attention. We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have. We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time. All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience. Need Help? Please see our "'Contact Us" page for information.

Hello, We are sorry to hear about your user experience with WD My Passport for Mac and appreciate your time providing this review and bringing this matter to our concern. There could be a few reasons why a drive is not being recognized. Such causes include a faulty USB port on the drive or the computer, a faulty USB cable on the drive, or the drive not getting enough power to spin up and register as visible on the computer. Drive partition corruption can also result in unsafe ejection of the drive during any read or write operation.. Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience. "Setting up and using WD Security and WD Drive Utilities": https://support-en.wd.com/app/answers/detail/a_id/13880 "Windows or macOS Cannot Find My Drive": https://support-en.wd.com/app/answers/detail/a_id/12455 If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary. "How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product": https://support-en.wd.com/app/answers/detail/a_id/10336 You could also raise an online ticket with brief query on the given mentioned link: https://support-en.wd.com/app/ask/session/ as we would be glad to assist you. All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review. We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details. Need Help? Please see our "'Contact Us" page for information.

Hello, We regret to hear about your user experience with WD My Passport for Mac External Portable Hard Drive and thank you for taking the time to bring this matter to our attention. Please know that, Please let us confirm that WD My Passport for Mac Portable is a plug and play device, Use the device VIA USB cable. My Passport for Mac Portable drive is both USB 3.0 ready and USB 2.0 compatible, and built with the trusted quality and reliability that WD is known for. My Passport for Mac Portable User Manual (PDF): https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-for-mac-usb-3-0-hdd#WDBA2D0020BBL-WESN All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help. Need Help? Please see our "'Contact Us" page for information.

Hello, We are sorry to hear about your user experience with My Passport for Mac and appreciate your time providing this review and bringing this matter to our attention. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear about your user experience with WD My Passport For Mac External Hard Drive and appreciate your time for providing the review. Please be informed that my passport for mac drive is a plug and play device, you could connect the drive using USB cable and use it. If you are facing any issue then we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ For more information about the drive: https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-for-mac-usb-3-0-hdd#WDBA2D0020BBL-WESN All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help. Need Help? Please see our "'Contact Us" page for information.

Hello, We are sorry to hear about your user experience with My Passport for Mac and appreciate your time providing this review and bringing this matter to our attention. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.