Customer Reviews for WD My Book 16TB USB 3.0 External Hard Drive, Black (WDBBGB0160HBK-NESN)

Hello, We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us, and we appreciate your continued support. If you have any specific concerns or require technical support, Please feel free to contact us directly at www.westerndigital.com/support the customer support team get back to you in a earliest possible time.

Hello, We're sorry to hear about your user experience with the WD My Book Desktop Hard Drive and appreciate your time for providing this review. Current drive technology dictates that some noise will occur during normal drive operation. The type and volume of noise is dependent on whether the drive is performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. For example, loose drive mounts, fan noise from case ventilation or power supply, and where the enclosure is placed or mounted may produce or enhance the noise heard. It is important to recognize which noises indicate trouble or normal drive operation. Please refer to the mentioned link for more information: "Western Digital Hard Drive Noise" https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise#subject1 If the issue is persisting then we would request you to open a support ticket. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.