Customer Reviews for WD My Book 18TB USB 3.0 External Hard Drive, Black (WDBBGB0180HBK-NESN)
Item # : IM18UL746
Model # : WDBBGB0180HBK-NESN
- Desktop drive in black features 18TB storage capacity and PC and Mac compatibility
- Uses USB 3.0 for ultra-fast data transfer and works with USB 2.0 ports on older machines
Price is $339.99, Regular price was $451.79, You save 24%
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Over 30
22 reviews
Most helpful positive review
Posted Jul 6, 2025
Data is secure now
Greae storage device.provides enormous security in regards to data protectin and recovery. Wish I had it sooner.
VS
Most helpful critical review
Posted Jun 7, 2022
Extremely underwhelming...
I cannot fathom why anyone would make a USB 3.0 device, then cram a junk 5400rpm drive in it...but here it is. This thing is SO slow. I bought the 18TB model, and actually filled it almost completely up with backup data....only took several days to do so, which is not acceptable for me. This drive is also extremely noisy, and sounds like it is grinding, so it will be...
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Bharris
Verified Buyer
Reviewed at:
Western Digital
Posted Jul 6, 2025
Data is secure now
Greae storage device.provides enormous security in regards to data protectin and recovery. Wish I had it sooner.
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mc12
Verified Buyer
Reviewed at:
Western Digital
Posted May 26, 2025
Good Product
Good product so far it is working for the time being, WD seems to be good product
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David G. Seibold
Verified Buyer
Reviewed at:
Western Digital
Posted Nov 11, 2024
So Far So Good
I have had a ton of WD drives on both Windows and Mac machines, and, for the most part, they have been great. Too early to tell how this WD 18TB My Book will fair. Recently, I had a 10TB drive fail in a MyBook Duo. Did not last near as long as previous drives. Did not replace the drive. Bought an enclosure for the 2nd drive and using it as a single now. Using the MyBo...
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C J
Verified Buyer
Reviewed at:
Western Digital
Posted May 3, 2024
Great hardware, poor software
As usual with WD drives, the hardware is solid. I just hate the archaic lock software on PC. You have no easy way to toggle different computers to auto unlock without password. It's been YEARS and still doesn't work right. You have to remove the password and can only autounlock 1 computer, usually. It should be a simple toggle after typing in the password, and then poss...
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Response from Staples :
Hello,
We are sorry for the inconvenience caused to you.
We will look forward to sharing your feedback and appreciate your time to provide your valuable review. You may also get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb).
May 3, 2024
PANDAngles
Verified Buyer
Reviewed at:
Western Digital
Posted Apr 23, 2024
Tons of Capacity and Speed!
Super Quick! Our biggest Bottleneck was older HDDs thats couldn't handle the throughput. It's a perfect Archive drive or daily backups. We reformatted it though before use which over a day, which is no big deal, but it gave us an extra 800GB of storage which was a major plus for us. But if you are not familiar with formatting don't go doing that. Anyways 10/10 I will ge...
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Leonard T
Verified Buyer
Reviewed at:
Western Digital
Posted Mar 21, 2024
WD 18 TB
Great drive. have 3 of these drives and always pick my book drives for reliability and storage space.
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Timothy Keenan
Verified Buyer
Reviewed at:
Western Digital
Posted Sep 25, 2022
Easy To Use.
Easy to use. Attached to PC running Windows 10 and was quickly detected and added to file system. Been adding 1800+ DVD/Blu-Ray movie collection to the drive and data transfer speed has been quite good. Have only had for a couple of weeks so can't say much about the longevity of the unit. Only time will tell ;-).
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Jeff F
Verified Buyer
Reviewed at:
Western Digital
Posted Sep 24, 2022
Fast, reliable so far, super noisy.
Fast and reliable so far, but loud! The initial spin up sounds like a woodpecker is rattling my desk! Bought three of these and all of them are the same, loud aggressive noise.
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Response from Staples :
Hello,
We're sorry to hear your user experience with the WD My Book Desktop Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
September 27, 2022
TMMak
Verified Buyer
Reviewed at:
Western Digital
Posted Aug 4, 2022
exFAT affects booting on some system; loud
After I plugged this into my target system (Windows 10), the system simply cannot boot up. If I unplugged it during booting and then plug it in afterward, then it works fine. This also boots OK in another system that I tried. Checking the various forum, some suggest to change it from exFAT to NTSC. Once I did that, then it boots fine. It is still a mystery what that dis...
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Response from Staples :
Hello,
We're sorry to hear about your user experience with WD My Book Desktop and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
August 5, 2022
Verified Buyer
Reviewed at:
Western Digital
Posted Jun 29, 2022
Why i purchased 2- 18 TB WD My Book Ext. drives
If you are going to use this device with a Mac, you (may) need to contact WD technical support to guide you through reformatting prior to use. The reformatting process is logical, but can not be installed using the internal Mac disc utilities, you will need to install WD's download and use tech support to help make this a quick and easy process.
This device, ( of whic...
This device, ( of whic...
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John Patrick Duffy
Verified Buyer
Reviewed at:
Western Digital
Posted Jun 26, 2022
Good Drive, Just Noisy
The external drive was easy to install and connect. The only issue I have with it is that it is noisy when operating. At first I thought that something was wrong, but it was working fine, just making noise.
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presrvd
Reviewed at:
Western Digital
Posted Jun 7, 2022
Extremely underwhelming...
I cannot fathom why anyone would make a USB 3.0 device, then cram a junk 5400rpm drive in it...but here it is. This thing is SO slow. I bought the 18TB model, and actually filled it almost completely up with backup data....only took several days to do so, which is not acceptable for me. This drive is also extremely noisy, and sounds like it is grinding, so it will be...
Read full review
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Response from Staples :
Hello,
We're sorry to hear about your user experience with the WD My Book Desktop and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
June 10, 2022
@GMrDrew
Verified Buyer
Reviewed at:
Western Digital
Posted Apr 27, 2022
Back it up
Bought this to help backup my files. So far so good!
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Doug L.
Verified Buyer
Reviewed at:
Western Digital
Posted Apr 20, 2022
Highly recommend
I found this drive easy to use and have made use of its back-up features quite often. I would highly recommend it to anyone who has a lot of files that need to be backed-up for safety.
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Sys64738
Reviewed at:
Western Digital
Posted Feb 4, 2022
Great drives and GREAT price.
Got 3 18TB mybooks for a crazy low price each from the wd store (dunno how I got that price, maybe the store was screwed up that day but I jumped). They are simple to plug in, fast, and you can disable sleep mode. The only thing about the 18TB versions are they are LOUD. They do click/make a noise every 5 seconds (one is a click when the drive does it's 5 second acce...
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Pdotc
Verified Buyer
Reviewed at:
Western Digital
Posted Jan 17, 2022
Big boy storage
Perfect companion for those who need lots of storage for backups.
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Jerry B
Verified Buyer
Reviewed at:
Western Digital
Posted Jan 4, 2022
Perfect for Backups
My current drive I was using for backups, the WD 14 TB drive, was running out of space. So, I wanted an additional 18TB drive for backups. Works perfectly for what I need. Using it in a studio, I wouldn't have picked this drive if I needed to use it daily for my work. (I currently use 10 external drives) I am not really sure of its speed. It is strange that WD d...
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Sharon Robson
Verified Buyer
Reviewed at:
Western Digital
Posted Dec 28, 2021
My favorite option!
I like the mybook. When attached to the desktop it adds volumes of storage! I have a spare that I back up to on a regular basis!
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Stevej
Verified Buyer
Reviewed at:
Western Digital
Posted Dec 19, 2021
Good drive
Works well. Make a lot of noise and vibrates. Priced well
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VJF0
Verified Buyer
Reviewed at:
Western Digital
Posted Jun 18, 2021
WD 18TB My Book Desktop - Very Noisy
Have had good experiences with WD products in the past. This one is very noisy and constantly making a clicking noise which is very distracting. Not sure if this is normal. I'm concerned that the unit is not functioning properly and will eventually fail when it is out of warranty. Somewhat disappointed with this purchase.
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Response from Staples :
Hi VJF0,
We are sorry to hear that the WD My Book Desktop External Hard Drive is not working as expected and thank you for bringing this concern to our attention.
Please know that the external drive makes noise during normal drive operation. The type and volume of noise are dependent on whether the is drive performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. It is important to recognize which noises indicate trouble or normal drive operation. If the drive is not getting an uninterrupted power supply from the adapter then it could cause the drive to make noise. Please refer to the WD support page to know more.
"How To Tell If The Noise or Sound An Internal Drive Makes is Normal":
Search for knowledge base article: 16309
"A Western Digital hard drive makes a repeated clicking noise every 5 seconds":
Search for knowledge base article: 14842
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone with reference to this review to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
July 13, 2021