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Payment Information

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Payment Options

What methods of payment does staples.com accept?

We currently accept Staples® Credit Cards, Visa, MasterCard, Discover, AmericanExpress, gift cards and checks. We accept single or multiple methods of payment on your purchases online and at the kiosk. Staples maintains reasonable and appropriate standards to safeguard your Personal Information. We cannot accept cards issued outside the United States.

Delivery orders may be placed at a kiosk and paid for in our stores. For these orders, we accept payment via cash, gift card, check, and credit and debit cards at the register.

We currently accept Staples credit cards, Visa, MasterCard, Discover, American Express, gift cards and checks. We accept single or multiple methods of payment on your purchases online and at the kiosk. Staples maintains reasonable and appropriate standards to safeguard your Personal Information. We cannot accept cards issued outside the United States.

Service offerings cannot be purchased on staples.com®. They can only be bought in stores. Copy & Print services can be purchased with cash, gift card, check, and credit and debit cards. All others can only be paid for with a credit card.

Gift cards may not be used to purchase other gift cards.

Downloadable software has a single method of payment option only and excludes the use of gift cards as payment.

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How do I redeem a coupon on staples.com®?

Get more savings on our already great prices with weekly Staples® printable coupons.

You can add coupons to your shopping cart at anytime. Here’s how:

Step 1: Click on your cart in the top right-hand corner

Step 2: Click the "Add/Edit Coupons" button at the bottom of the page

Step 3: Enter your coupon code and click "Add Coupon"

Step 4: Click "Back to My Order" to return to your cart

We offer two types of coupons: (1) Coupons that provide a discount on your overall order or transaction (called transaction coupons); (2) Coupons that provide a discount on a specific product, including coupons that provide a discount on the highest priced item purchased (called product coupons).

Please note these limitations for transaction and product coupons:

  • Limit one transaction coupon per purchase. Any minimum purchase requirement for transaction coupons must be met with purchases to which no other coupon or instant savings offer applies. Highest Priced Item transaction coupons provide a discount on the highest, regular priced product in your order total.
  • Product coupons may be combined with other coupons as long as the purchase requirement of each coupon is met independently. Staples Rewards® can be redeemed on any order.
  • Both transaction and product coupons are not valid on desktop or laptop computers; tablets; netbooks; Apple® products; Bose® products; Amazon Kindle®; NOOK®; HP ink and toner; Epson® ink and toner; gift cards; mobile phones and mobile phone services; Staples® EasyTech℠ professional-grade and on-site services; business service provider or custom-printing service provider Web sites; daily deals; phone cards; and postage stamps.

Other restrictions: Coupons not transferable. Coupons may only be used once and cannot be used on subsequent orders. Please observe the coupon limits on particular offers. Ten coupon maximum for any single order. Void where prohibited. No cash or credit back. Coupon must be submitted at time of order. Expired coupons not valid. Competitors’ and manufacturers' coupons not valid. Limit one per customer. Tax and delivery not included in calculating minimum purchase requirement. Coupons not valid on previous purchases or purchases made with Staples® Procurement or Convenience Cards.

Note: We reserve the right to reject orders that use a coupon code that was obtained from a bulletin board or other Internet site, transferred from a direct mail recipient, or that are in violation of any restrictions listed above. We reserve the right to charge the customer’s credit card for the amount of any disallowed coupon.

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How many coupons can I use at one time?

There is a 10-coupon maximum for any single order.

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I used a coupon on my order. Why was it applied to multiple items?

Unless a coupon specifically applies to a particular item, its value may be proportionally distributed to all items purchased. You still get the same value off, whether it’s a percentage or a specific dollar amount, but it’s applied appropriately to all the items in your order.

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I forgot to add a coupon to my order. Is it too late?

No, it’s not. As long as you contact our customer service team within two days of placing your order, we can apply the discount to your order. However, if yours is a Staples Rewards® coupon, we can only apply it at the time of your order and cannot do so later.

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How do I use my P.O.s for ordering?

If you normally use Purchase Orders to pay for your office supplies, you must set up a revolving credit account with us. Fill out an application here. You may also use a major credit card — MasterCard, American Express, Visa or Discover — to pay for your order. Purchase Order numbers can be entered at the Payment Information screen when you place your order or on the Review Order page. Please note that the Purchase Order number is for your records only. It will be referenced on your packing slip to make your record keeping easier.

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I am a Staples Advantage® customer. Can I shop online?

You’re more than welcome to make personal purchases at staples.com®, but to receive the benefits of being a Staples Advantage customer, you should make purchases via your usual ordering platform. Staples Advantage has several eCommerce solutions available. If you’re interested in learning more, visit the Web site.

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Can I get a discount if I order large quantities of an item?

  • Buy in large quantities and you can save even more. Simply call 800-315-2724 to see if you qualify for a volume discount.
  • Fax your bid proposal to 877-638-6779, or mail your proposal to: Staples Business Delivery® Attention: Large Quantity Group, P.O Box 9253, Framingham, MA 01701.

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Can I "link" my Staples customer numbers together?

Yes, you can link your Staples customer numbers together by simply calling 800-333-3330. We recommend that you choose one customer number and use it going forward for all communications with Staples, including Web site and phone orders.

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What is Visa Checkout?

Visa Checkout offers an easier way to pay with your card online, from the company you know and trust.
Here are some of the advantages:

  • Speed through checkout with a single login
  • Store and use any major credit or debit card
  • No need to re-enter your card and address whenever you see Visa Checkout

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Terms & Conditions for Visa Checkout Coupon

Valid online at staples.com®.

Not valid in store.

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Sales Tax

Why is sales tax added to my order?

Where Staples has a business "presence,” we are required to collect sales tax. As obligated, Staples charges sales tax on orders for taxable items in accordance with state and local tax laws.

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How is sales tax calculated?

Staples charges sales tax on orders for taxable items in accordance with applicable state and local tax laws. The amount of sales tax charged depends on several factors, including the item purchased, the destination of the order and, where applicable, the location from which your order is shipped. During the checkout process, the order confirmation and packing slip will reflect the estimated sales tax. Please be advised that the estimated sales tax may differ from the final amount charged for your order.

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How do I obtain a Staples Tax-Exempt Customer Number?

If you are a tax-exempt organization and do not have a Staples Tax-Exempt Customer Number, please follow these steps:

Step 1: Fax your tax certificate to Staples at 888-823-8503.

Step 2: On a cover sheet, please include your telephone number and order number if applicable. Please do not write on your tax certificate.

Step 3: Your order will be taxed and a refund generated as soon as our Tax Exempt team verifies your tax-exempt information. Please let us know if you have any questions.

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How do I use my tax-exempt number?

If you’ve sent our Tax-Exempt team a copy of your tax certificate and received a tax-exempt number, then tax will be waived automatically at checkout.

If you are a new tax-exempt customer, you can fax, mail or email your tax certificate to us. Include your telephone number and order number, if applicable. Your order will be taxed, but a refund will be generated as soon as we've received approval from our tax department.

Send faxes to 888-823-8503.

Emails can be sent to taxexempt@staples.com.

Certificates mailed by postal service should be sent to: Staples, Inc.
Attn: Tax Department
300 Arbor Lake Dr.
Columbia, SC 29223

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