Payment Information

Where Staples has a business "presence,” we are required to collect sales tax. As obligated, Staples charges sales tax on orders for taxable items in accordance with state and local tax laws.

Was this answer helpful? YesNo

Staples charges sales tax on orders for taxable items in accordance with applicable state and local tax laws. The amount of sales tax charged depends on several factors, including the item purchased, the destination of the order and, where applicable, the location from which your order is shipped. During the checkout process, the order confirmation and packing slip will reflect the estimated sales tax. Please be advised that the estimated sales tax may differ from the final amount charged for your order.

Was this answer helpful? YesNo

If you are a tax-exempt organization and do not have a Staples Tax-Exempt Customer Number, please follow these steps:

Step 1: Fax your tax certificate to Staples at 888-823-8503.

Step 2: On a cover sheet, please include your telephone number and order number if applicable. Please do not write on your tax certificate.

Step 3: Your order will be taxed and a refund generated as soon as our Tax Exempt team verifies your tax-exempt information. Please let us know if you have any questions.

Was this answer helpful? YesNo

If you’ve sent our Tax-Exempt team a copy of your tax certificate and received a tax-exempt number, then tax will be waived automatically at checkout.

If you are a new tax-exempt customer, you can fax, mail or email your tax certificate to us. Include your telephone number and order number, if applicable. Your order will be taxed, but a refund will be generated as soon as we've received approval from our tax department.

Send faxes to 888-823-8503.

Emails can be sent to [email protected].

Certificates mailed by postal service should be sent to: Staples, Inc.
Attn: Tax Department
300 Arbor Lake Dr.
Columbia, SC 29223

Was this answer helpful? YesNo

We currently accept Staples^® Credit Cards, Visa, MasterCard, Discover, AmericanExpress, gift cards and checks. We accept single or multiple methods of payment on your purchases online and at the kiosk. Staples maintains reasonable and appropriate standards to safeguard your Personal Information. We cannot accept cards issued outside the United States.

Delivery orders may be placed at a kiosk and paid for in our stores. For these orders, we accept payment via cash, gift card, check, and credit and debit cards at the register.

Service offerings cannot be purchased on staples.com^®. They can only be bought in stores. Copy & Print services can be purchased with cash, gift card, check, and credit and debit cards. All others can only be paid for with a credit card.

Gift cards may not be used to purchase other gift cards

Downloadable software has a single method of payment option only and excludes the use of gift cards as payment.

Was this answer helpful? YesNo

Other alternative payment methods currently accepted on staples.com are Visa Checkout, American Express Checkout and American Express Membership Rewards ® Pay with Points. 

Was this answer helpful? YesNo

Get more savings on our already great prices with weekly Staples® printable coupons.

You can add coupons to your shopping cart at anytime. Here’s how:

Step 1: Click on your cart in the top right-hand corner

Step 2: Click the "Add/Edit Coupons" button at the bottom of the page

Step 3: Enter your coupon code and click "Add Coupon"

Step 4: Click "Back to My Order" to return to your cart

We offer two types of coupons: (1) Coupons that provide a discount on your overall order or transaction (called transaction coupons); (2) Coupons that provide a discount on a specific product, including coupons that provide a discount on the highest priced item purchased (called product coupons).

 Please note these limitations for transaction and product coupons:

• Limit one transaction coupon per purchase.
• Any minimum purchase requirement for transaction coupons must be met with regular priced product to which no other coupon or instant savings offer applies. Products discounted by Staples.com automatically added coupons or instant savings will not be eligible for use with transaction coupons.
• Highest Priced Item transaction coupons provide a discount on the highest, regular priced product in your order total.
• Product coupons must be met with regular priced product to which no other coupon or instant savings offer applies. Products discounted by Staples.com automatically added coupons or instant savings will not be eligible for use with product coupons.
• Staples Rewards® can be redeemed on any order.
• Both transaction and product coupons are not valid on items that are listed in the offer details as "Excludes Daily Deals and Auto Restock orders. Limit one coupon per customer, nontransferable. Minimum purchase requirement must be met with purchases to which no other coupon or instant savings offer applies. Tax and shipping not included in calculating the minimum purchase. Not valid on desktop or laptop computer, tablets, Chromebook, streaming devices,Amazon products, Apple® , Bose®, Ink & toner, Epson® EcoTank printers, Google™ products, HP instant Ink, JBL®, SquareTrade warranties, Texas Instruments™ graphing calculators and accessories, Ultimate Ears®, Wacom®, gift cards, phone cards, postage stamps, direct mail services, custom quoted orders or promotional products.Coupon value applied pre-tax.

Other restrictions: Coupons not transferable. Coupons may only be used once and cannot be used on subsequent orders. Please observe the coupon limits on particular offers. Ten coupon maximum for any single order. Void where prohibited. No cash or credit back. Coupon must be submitted at time of order. Expired coupons not valid. Competitors’ and manufacturers' coupons not valid. Limit one per customer. Tax and delivery not included in calculating minimum purchase requirement. Coupons not valid on previous purchases or purchases made with Staples® Procurement or Convenience Cards. Single-time usage of Visa Coupon will not be included in shipping threshold calculations.

Note: We reserve the right to reject orders that use a coupon code that was obtained from a bulletin board or other Internet site, transferred from a direct mail recipient, or that are in violation of any restrictions listed above. We reserve the right to charge the customer’s credit card for the amount of any disallowed coupon.

Was this answer helpful? YesNo

There is a 2-coupon maximum for any single order.

Was this answer helpful? YesNo

Unless a coupon specifically applies to a particular item, its value may be proportionally distributed to all items purchased. You still get the same value off, whether it’s a percentage or a specific dollar amount, but it’s applied appropriately to all the items in your order.

Was this answer helpful? YesNo

No, it’s not. As long as you contact our customer service team within two days of placing your order, we can apply the discount to your order. However, if yours is a Staples Rewards® coupon, we can only apply it at the time of your order and cannot do so later.

Was this answer helpful? YesNo

If you normally use Purchase Orders to pay for your office supplies, you must set up a revolving credit account with us. Fill out an application here. You may also use a major credit card — MasterCard, American Express, Visa or Discover — to pay for your order. Purchase Order numbers can be entered at the Payment Information screen when you place your order or on the Review Order page. Please note that the Purchase Order number is for your records only. It will be referenced on your packing slip to make your record keeping easier.

Was this answer helpful? YesNo

You’re more than welcome to make personal purchases at staples.com^®, but to receive the benefits of being a Staples Advantage customer, you should make purchases via your usual ordering platform. Staples Advantage has several eCommerce solutions available. If you’re interested in learning more, visit the Web site.

Was this answer helpful? YesNo

• Buy in large quantities and you can save even more. Simply call 800-315-2724 to see if you qualify for a volume discount.
• Fax your bid proposal to 877-638-6779, or mail your proposal to: Staples Business Delivery^® Attention: Large Quantity Group, P.O Box 9253, Framingham, MA 01701.

Was this answer helpful? YesNo

Yes, you can link your Staples customer numbers together by simply calling 800-333-3330. We recommend that you choose one customer number and use it going forward for all communications with Staples, including Web site and phone orders.

Was this answer helpful? YesNo