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Brother MFC-9340CDW Laser All-in-One Printer

Brother MFC-9340CDW Laser All-in-One Printer

Item: 187953    Model: MFC9340CDW

Brother MFC-9340CDW Laser All-in-One Printer
4.0stars
( 139 reviews)
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  • 4-in-1: print, copy, scan, fax
  • Network Ready; Ethernet, Hi-Speed USB 2.0 and Wireless 802.11b/g/n connectivity
  • Automatic Duplexing (two-sided printing)
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  • FREE SHIPPING, Plus up to 5% back for Rewards Members
  • Special Financing Available  Learn More
  • In Stock Online
  • Expected Delivery:1 Business Day
  • FREE Shipping to store ( Learn More )
  • Check in Store Availability
4-in-1: print, copy, scan, faxNetwork Ready; Ethernet, Hi-Speed USB 2.0 and Wireless 802.11b/g/n connectivityAutomatic Duplexing (two-sided printing)Offer Expires on 09/20/2014Each**While supplies last. May not be valid in combination with other offers. Offer subject to change.4-in-1: print, copy, scan, faxNetwork Ready; Ethernet, Hi-Speed USB 2.0 and Wireless 802.11b/g/n connectivityAutomatic Duplexing (two-sided printing)Limit 2 per customer.Brother MFC-9340CDW Laser All-in-One Printerhttp://www.staples.com/sbd/img/res/ic/ic016-spcbuy.gif379.99USDhttp://www.staples-3p.com/s7/is/image/Staples/s0731568_sc7?$std$http://www.staples-3p.com/s7/is/image/Staples/s0731568_sc7?$thb$http://www.staples.com/sbd/img/res/ic/ic016-spcbuy.gifhttp://www.staples-3p.com/s7/is/image/Staples/s0731568/Brother-MFC-9340CDW-Laser-All-in-One-Printer/product_187953
Price: $449.99
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$379.99*
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*Price after savings

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REVIEW SNAPSHOT®

by PowerReviews
Brother MFC-9340CDW Laser All-in-One Printer
 
4.1

(based on 139 reviews)

Ratings Distribution

  • 5 Stars

     

    (72)

  • 4 Stars

     

    (39)

  • 3 Stars

     

    (9)

  • 2 Stars

     

    (10)

  • 1 Stars

     

    (9)

82%

of respondents would recommend this to a friend.

Pros

  • Easy to use (49)
  • Easy to set up (42)
  • Fast operation (38)
  • Great print quality (35)
  • Quiet (27)

Cons

  • Large footprint (10)
  • Jams easily (3)

Best Uses

  • Professional documents (33)
  • Workgroups (15)
  • Graphics & charts (10)
  • Dorm room (5)
    • Reviewer Profile:
    • Frequent user (34), Heavy duty user (17), Infrequent user (5), Casual photographer (3)
    • Primary use:
    • Business (39), Personal (19)
    • Was this a gift?:
    • No (5)

Most Helpful Positive Review

 

Very good Laser printer

Very good automatic document feeder which does not jam. Scans with ReadIris. I don't use the fax function. Only major problem is that the print cartridge sensors prematurely shuts down the print function...Read complete review

Very good automatic document feeder which does not jam. Scans with ReadIris. I don't use the fax function. Only major problem is that the print cartridge sensors prematurely shuts down the print function even though print quality is still good. They force you to put in a new cartridge before the toner is all used up. Brother should allow the owner to make the decision as to when to replace a cartridge.

VS

Most Helpful Negative Review

 

Poor user interface - planning to return

I have had Brother monochrome laser printers for years. They have been my go to brand. For color printers - I've just stuck with an inkjet (last was an HP Officejet 8500). ...Read complete review

I have had Brother monochrome laser printers for years. They have been my go to brand. For color printers - I've just stuck with an inkjet (last was an HP Officejet 8500). When the HP inkjet stopped working - I wanted to get a laser color multifunction printer/scanner/copier to consolidate everything to one device in my house.

The MFC-9340CDW seemed like a great fit. I was very excited about the single pass 2 sided scanning especially since I like to scan and store documents electronically. This feature allows you to scan both sides of the paper in a single pass through the automatic document feeder (the lack of this feature has lead to the demise of past scanners I own - two sided scanning wears out the document feeders because it has to flip each piece of paper 3 times).

I picked up the device in store and got Staples to match a competitors price. Kudos Staples for that being so easy.

My frustration began when using the device at home. There are quirky features of the touch screen user interface that is bizarre and troubling. For instance, the device allows up to 18 "shortcuts" for the user to define things like scanning, copying, faxing, etc with different settings and destinations. Well, the shortcuts will not save anything with 2-sided scanning turned on (remember the feature I was so excited about?). You can see a video of this here: https://www.youtube.com/watch?v=0ejFtK7JD5o

Beyond not being able to fully utilize the feature I was most excited about...I'm bothered by the SLOW user interface. Placing something in the document feeder causes "ADF Loaded" to be displayed for a couple seconds. While 2 seconds doesn't seem like much - I just want to drop my papers in and hit GO... not the case here.

When clicking on the shortcuts you've defined - the printer says "Loading Shortcut" for 4 seconds. Come on. The speed of this printer/copier/scanner is terrible when you factor in the amount of time you wait to push buttons on the touch screen each document you want to scan or copy.

There's a bunch of minor annoyances like this that make the printer/scanner/copier frustrating to use. I bought this printer and planned on it lasting me 5+ years.

I plan on taking this back and looking for another option that is more user friendly and less frustrating to use.

As a side note - I did talk with Brother about not being able to save two-sided scanning in any of the shortcuts. The technician at Brother was surprised when I walked them through the process...they put me on hold then came back and said - I talked with my supervisor and we're surprised by this lack of capability as well! She said she'd provide feedback to the developers - so maybe this will be fixed in the future...

Reviewed by 139 customers

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5.0

Brother MFC-9350CDW All-in-One

By TC

from Missoula, MT

Verified Buyer

Comments about Brother MFC-9340CDW Laser All-in-One Printer:

We've used this machine for about 3 weeks now. It's a nice little beast for our small office. Haven't had a paper jam like we did with our old inkjet. Handles various types of paper well. The print is crisp and clear, the colors are bright. We have printed wirelessly from upstairs and down and on various devices with no problems. Did have to install the drivers on the upstairs computer, but that was no big deal. At this stage in the game we would unequivocally recommend it to anyone who asks.

Comment on this review(earn points)

 
4.0

Good, but frustrating setup

By ImageMarketing

from Colorado

Verified Buyer
This customer has reached Intern level on the Staples.com Leaderboard

Comments about Brother MFC-9340CDW Laser All-in-One Printer:

I'm replacing a very old 600dpi laser printer I use for high-end graphic design. I liked having the combination of print, scan, fax, copy to replace the laser printer and the inkjet all-in-one on my desk. I like how quickly it prints. The quality is nice, but close up, it's not as crisp as my old laser. My biggest frustration is with the setup. I had to download the drivers. The instructions were not clear at all. All I could do was print with USB, not wirelessly. Finally had to call for help. After 90 minutes of frustrating interaction, the printer is fully set up. The instructions are much less than helpful. The tech support gal really was annoyed with me, so the whole time it was very tense. They need to find out what the consumer's skill level is, rather than assuming we're newbies. And I finally found out that you have to restart your computer after the install. I don't always have to do that with software installation, so it should have been stated in the online instructions. Overall, it'll do the job.

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3.0

MFC Replacement

By MFC 9340 CDW

from Newport Beach, CA

Verified Buyer
This customer has reached Intern level on the Staples.com Leaderboard

Comments about Brother MFC-9340CDW Laser All-in-One Printer:

Too new to rate, but I had to replace a 9330 after just over 1 year. The exchange unit Brother sent me was bad too. The only reason I stayed with Brother is I had drums and toner from the prior machine which would save me good money the first time I need to replace.

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5.0

Best printer scanner I have purchased

By Loan man

from Nj

Verified Buyer
This customer has reached Intern level on the Staples.com Leaderboard

Comments about Brother MFC-9340CDW Laser All-in-One Printer:

This machine is great. It is easy to install on your computer, scans fast, prints awesome and has ink cartridges that are large enough they do not run out of ink on a weekly basis.

Comment on this review(earn points)

 
2.0

Decent not great

By SmllBusOwner

from Florida

Comments about Brother MFC-9340CDW Laser All-in-One Printer:

The product works decent. When you print labels, it smears (the fixation is lousy, even when put on "extra fixation"). You have to print it a couple of times, so the machine is warm, then print it on labels, then let is dry 5 minutes and then you have a 35% chance it does not smear when you stick the labels on the envelopes. One of the heat rolls in the back broke after 8 months. We got a refurbished machine back. If this had happened after 12 months, you are on your own. Not crazy about it.

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