The Staples Tech Trade-In Program is an easy way to get paid for your gently used tech products.
• To trade in your devices in store, please visit https://stores.staples.com.
• To trade in your devices online, please visit https://tradein.staples.com.
To participate in our Tech Trade-In Program you must be at least 18 years of age with a valid government-issued photo ID.

Eligible devices for in-store and online trade in include laptops, tablets and smartphones. We do not accept all brands and models of these items, as trade-in values are all dependent on market demand and value for the various device types. Visit https://tradein.staples.com to find out which brands and models are accepted. Generally speaking, the newer the device and the more popular the device was when launched, the higher the potential value you can earn.

The age, condition and accessories included will affect the trade-in value of your items. Use our estimator at https://tradein.staples.com to find out how much your items are worth.

Our process ensures a smooth transition between trading in your tech item and receiving a Staples® eCash Card.

If trading in store, visit https://stores.staples.com to find the store nearest you.
• When you visit a store, bring your device and speak to an associate.
• He or she will inspect your device and provide you with a quote.
• If you choose to accept the trade-in amount, you will receive a Staples® eCash Card, good to use on anything in store and online.

If trading in online, visit https://tradein.staples.com.
• First, select the device you wish to trade in, answer a few simple questions about its condition and enter your contact information.
• If you choose to accept the trade-in amount, you will receive a quote and a shipping label so you can ship it to us at no cost to you.
• Once your device is received, you will be issued and mailed a Staples eCash Card in the amount of your quote, good to use on anything in store and online.

Most Staples stores in the U.S. accept tech trade-in items. To find the closest store that participates in our tech trade-in program, use our store locator at https://stores.staples.com.

Trading in at participating Staples store locations allows you to receive a Staples® eCash Card instantly once your tech item has been evaluated and accepted.

To trade in your devices online you will have to ship us your items at no cost to you. Once your item has been accepted, we will email you a Staples eCash Card in the amount of your trade-in to use on anything in store and online.

Currently, our site limits you to one device per transaction, but you can certainly process multiple transactions one after the other. If you have at least 10 of the same device that you are looking to sell, please contact us here and list the following information:

• Number of devices you’re looking to trade in
• Carrier of each device
• Model name of each device
• Condition of each device

You may also detail your devices in a spreadsheet and include it in your email. One of our team members will respond to you within two business days on next steps.

Note: If you have a wide variety of mobile phones in quantities less than 10 devices each, it is best to trade in through https://tradein.staples.com.

Yes! You’d be surprised how much money you get for a device even if it’s damaged. Just be sure to accurately mark the condition of your device.

Please follow the checklist below when trading in online so that we can inspect your device and process your Staples® eCash Card quickly:

Unlock your device (i.e. Find My iPhone/iPad or a passcode)
If you’re trading in an iPhone® or iPad®, please make sure to unlock the passcode, as well as turn off the Activation Lock (“Find My iPhone/iPad”). For any device that is not an Apple® product, please make sure your protection lock is deactivated.

Clear your account with your carrier
Before mailing your device, your account with your carrier should be deactivated and any remaining balance due on the account should have been paid. This way, when we inspect your device you can get paid faster.

Remove your SIM card
If you would like to keep your SIM card, please remove it before sending us your device. If you don’t remove your SIM card, it will be destroyed upon receipt to protect your privacy.

Save your data
To protect your privacy, we’ll wipe the data as soon as we receive your device. Make sure you back up any data on your device prior to shipping it out.

Make a note of your device’s IMEI or serial number
This is not required, but it’s always good for your own reference as proof of ownership in case, for example, you forgot to deactivate your account.

Mail your device before your quote expires
Quotes expire 30 days after your order date, so we should receive your device before that expiration date.

Make sure to check your email for order updates from us
It’s important that you stay updated on the progress of your trade-in. We’ll email you along the way, such as when we receive your device and when we issue your payment. So please make sure to check your email inbox (and Spam folder just in case).

Quotes are valid for 30 days from the day you place your trade-in order. It’s best to mail your device the same day so you can get your Staples® eCash Card as soon as possible.

We inspect your device to make sure that the condition and model match what you described to generate your original quote. A revised quote for your device would only occur if:

• The item we receive is in different condition than indicated
• The device we receive is a different model that is worth less or more than the model indicated
• Find My iPhone is still active on your Apple device
• Your device has an invalid ESN or IMEI

If you receive a revised quote, you’ll have five days to accept or decline the new quote. If you accept the new quote, we will issue your Staples® eCash Card within two business days. If you decline the new quote, we will return your device to you free of charge within two business days.

If you have a question about your trade-in order, you can track your order here.

Contact us at:
[email protected]
855-431-3704 (toll free)
Available Monday through Friday, 8 am–7 pm CT

A SIM (Subscriber Identity Module) card stores your personal data such as your contacts, phone number, text messages and service-subscriber key, and is interchangeable between GSM devices. You do not have to send in your SIM card — unless you’re selling a MetroPCS phone.

For all other carriers, please remove your SIM card before sending in your device, as we destroy SIM cards upon receipt to protect your private data. On most phones, you can easily remove the SIM card by pulling off the battery cover and sliding the card from the slot or ejecting the SIM tray.

An IMEI, MEID or ESN is an Electronic Serial Number. It is a unique identifier used by wireless carriers to connect a phone to an account. An ESN will be considered “bad” if:

• The phone is still active on your wireless carrier account (receiving calls and text messages, etc.)
• The wireless account has an outstanding balance
• The phone has been reported lost or stolen

If we receive your phone with a bad ESN due to an outstanding balance or active account, it will most likely be considered damaged, and you may be offered a revised quote. So please be sure to clear your account with your carrier before mailing us your phone.

If you are unsure about your phone’s ESN, please contact your wireless carrier to find out if it’s clear to be activated by a new user.

Note: Any attempt to sell a lost or stolen phone through Staples is a violation of our Terms and Conditions.

Please visit our detailed trade-in FAQs page for instructions.

Please visit our detailed trade-in FAQs page for instructions.

Please visit our detailed trade-in FAQs page for instructions.

Please visit our detailed trade-in FAQs page for instructions.